HOW TO MAKE A RETURN (Canada)
To be eligible for a refund, initiate the return within 30 days of receiving your order.
Please return your like-new items in their original packaging (e.g., a shoe box) and include any labels or hangtags.
Protect your return items by putting them inside an external bag or box.
Seal your package well. Be careful not to apply tape to the product packaging.
Attach the return shipping label on your package. If you have a preprinted label in your package, use that. If not, go to icebug.com/returns to register your return and print off a shipping label.
Drop the return at your nearest drop-off location or a participating retailer (returns normally ship with Canada Post or FedEx). With FedEx you can schedule a pickup here: www.fedex.com/grd/rpp
When dropping off the return, we recommend taking a photo of the return shipping receipt for your records.
TERMS FOR RETURNS
Return your items within 30 days of receiving them for a full refund, excluding original shipping costs. Always include a slip with your return details. Without the correct order number, we may be unable to refund your items. Think of it as sending an empty, unsigned postcard to a friend. Now, you wouldn't do that.
If items are returned in damaged or dirty condition, we reserve the right to make a deduction from the refund. Once your return has been processed at our warehouse, we will email you to confirm this and issue a refund within 14 business days via the original payment method.
Return shipping is free. Original shipping costs are non-refundable.
EXCHANGES
To exchange for a different size, color, or model, simply make the return and place a new order on icebug.com. Unfortunately, we do not provide a service for direct exchanges.
CONTACT US
If you have any questions, please see the or contact the Icebug Customer Relations team.