Free shipping on orders over €99 in Europe or over $199 in the US

Icebug Webshop - questions about your order

Frequently asked questions and answers can be found here:

Contact us by phone

Our Customer Relations Team answers all your questions regarding our products and services.

You can reach our English speaking team in Sweden at telephone number: +46 31-81 70 90
Phone hours: 10-15 Mon-Fri. Closed between 11-12:30 Mon, Wed and Fri. (CET)

You can reach our US team at telephone number 1-(855) 201-7694
Phone hours: 9 am to 2 pm (PT). No answer? Please, leave a voicemail, and we will get back to you.

Please note the USA office is closed on all major holidays and between Christmas and New Years.

Contact us by email

Send an email to, and we will answer you as soon as we can.

If you contact us about an existing order, always include your order number.


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Fabriksstråket 35, 433 76 Jonsered, Sweden|+46 (0) 31-81 70 90|