Icebug Webshop - questions about your order

Frequently asked questions and answers can be found here:

To the support

Contact us by email

Please note that we currently have a slightly longer response time than usual. We apologize for this.

Send us an email, and we will get back to you as soon as we can.

If you contact us about an existing order, always include your order number.

Contact us by phone

Our Customer Relations Team answers all your questions regarding our products and services.

We are available Tuesday, Wednesday and Thursday 10:00-15:00 (CEST)
Closed for lunch 12:00-13:00 (CEST)
On Wednesdays we are closed between 11:00-13:00 (CEST). During those hours we are out for wellness activites and you will usually find us somewhere in the forest.

Holidays when we are completely closed can be found here.

You can reach our English speaking team in Sweden via telephone number: +46 31-81 70 90

You can reach our US team via telephone number +1-(855) 201-7694
Phone hours: 9 am to 2 pm (PT). No answer? Please leave a voicemail, and we will get back to you.

Please note that the US office is closed on all major holidays and between Christmas and New Years.