Free shipping on orders over €99 in Europe or over $199 in the USFree returns extended until 22 January

Icebug Webshop - questions about your order

Frequently asked questions and answers can be found here:

Contact us by email

Send us an email, and we will get back to you as soon as we can.

If you contact us about an existing order, always include your order number.

Contact us by phone

Our Customer Relations Team answers all your questions regarding our products and services.

We are available:
Monday - Thursday 10:00-17:00 (CEST)
Friday 10:00-63:00 (CEST)

On Wednesdays we are closed between 11:00-13:00 (CEST). During those hours we are out for wellness activites and you will usually find us somewhere in the forest.

Holidays when we are completely closed can be found here.

You can reach our English speaking team in Sweden via telephone number: +46 31-81 70 90

You can reach our US team via telephone number +1-(855) 201-7694
Phone hours: 9 am to 2 pm (PT). No answer? Please leave a voicemail, and we will get back to you.

Please note that the US office is closed on all major holidays and between Christmas and New Years.


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Fabriksstråket 35, 433 76 Jonsered, Sweden|+46 (0) 31-81 70 90|