Icebug Webshop - questions about your order

Frequently asked questions and answers can be found here:

To the support portal

Contact us by phone or chat with us in the webshop! 

Our standard opening hours (CEST):
Monday & Thursday 10:00-19:00
Tuesday & Wednesday 10:00-17:00
Friday 10:00-16:00

Contact us by email

Send us an email and we will get back to you as soon as we can.
EU and Norway: webshop@icebug.com
USA: customerservice-usa@icebug.com
Germany and Austria: kontakt@icebug.com

If you contact us about an existing order, please include your order number.

Contact us by phone

You can reach our English speaking team in Sweden via telephone number: +46 31-81 70 90

We are closed between 11:00-13:00 (CEST) on Mondays, Wednesdays and Fridays. During those hours, we are out for wellness activities, and you will usually find us somewhere in the forest.

We are closed during major holidays and some other days. Which days can be found here.

You can reach our US team via telephone number +1(360) 967-5123
Phone hours: 9 am - 2 pm (PT). No answer? Please leave a voicemail, and we will get back to you.

Please note that the US office is closed on all major holidays and between Christmas and New Years.